投诉酒店的英文投诉信范文(20分 求英语情景对话`酒店投诉)
投诉酒店的英文投诉信范文
“酒店投诉”必备英文
Complaint
投诉
当我们到国外旅游，住酒店时遇到不满之处，怎么办呢？千万别害怕投诉，今天我们就来解决住酒店时会遇到的投诉问题！
实用词汇：
Complaint[kəm’plent] v. 投诉
Understand [‘ʌndɚ’stænd] v. 理解
Explain [ɪk’splen]v.解释
情景对话：
——Hello. This is Room 411. There isn’t any hot water in my bathroom.
你好，我住411号房间。我的浴室没有热水。
——I’m terribly sorry. We’ll send someone to check it right away.
十分抱歉。我们立即派人过去查看。
——I am not satisfied with your hotel.
我对你们酒店很不满意。
——I understand that Miss Barbara. I can give you discount for your entire stay with us.
我非常理解您芭芭拉小姐。您在我们酒店的整个入住期间，我可以给您打个折。
——That’s very kind of you.
你太好了。
住店投诉实用句型：
当我们住酒店时，总会遇到这样那样的问题，想住的好，学会这几个实用句型吧！
1. 表达需求：
Could I have …？
我要…
例句：
Could I have an extra pair of slippers？
我要多一双拖鞋。
2. 提出问题：
There is no …
没有…了。
例句：
There’s no toilet paper.
没有厕纸了。
The… doesn’t work.
…坏了。
例句：
The air conditioner doesn’t work.
空调坏了。
20分 求英语情景对话`酒店投诉
20分 求英语情景对话`酒店投诉
人物:经理( hotel manager),客人(guest)`
G; May I speak to the hotel manager please?
M: Hi, this is Benny Smith, the manager of Holiday Inn. How can I help you?
G: Hi. My name is lisa Wang. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too.
M: I am sorry to hear that. Could you tell me exactly what it is all about?
G: When I checked in yesterday, the two girls at the front desk were quite rude. They were chatting with each other. And when I asked about some information of the local sceneries. They just threw a pamphlet at the desk and went on their chatting. That is very unprofessional.
M: Mrs. Wang, I applogize for what had happened. I will look into it and give you a reply as soon as possible.
G: Thank you for your attention in this matter .I really appreciate that.
M: Gould you give me a number that I can reach you?
G: 123-456-789
M: ok. Mrs. Wang, thank you so much for calling. I sincerely ask you to come back to our hotel again and I promise you that what had happened to you yesterday will not repeat.Have a good day!bye!
G:bye!
处理酒店投诉英语情景对话及语句都有哪些
想要处理的酒店投诉英语情景对话及语句如下：
1.
I'm sorry to hear that, madam.
听到这件事我们真是很抱歉。
2. I'm sorry，it's the policy of our hotel. I hope you will understand.
对不起，我们店也有这个规定，希望您能理解。
3. I'm terribly sorry, madam. I'll attend to it at once.
非常抱歉，女士，我马上就去处理。
4. Mr. Smith, we are sorry to have kept you waiting.
史密斯先生，实在对不起，让您久等了。
5. I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away.
实在对不起。我会报告给经理，他会马上处理的。
6. Sorry, sir. I have advise you not to do so. It's against our regulations.
对不起，先生，去劝您别这样做，这违反我们的规定。
7. I'm sorry to hear that. We do apologize for the inconvenience. I'll have the shower fixed, the tub cleaned, the floor dried and toilet items sent to your room immediately.
我很抱歉给你造成的不便。我会找人把淋浴修好的，把浴盆擦干净，地板擦干，并尽快把浴室备品给您送到房间。
求英语对话一篇——酒店投诉处理，一名接待员，一名客人，投诉时经理不在酒店
客人:
Hey,
waiter,
come
here.
嘿，服务员，过来。
服务员:
What
is
the
matter,sir?
怎么了，先生？
客人:
I
have
a
complaint.
Please
ask
your
manager
here.
我要投诉，找你们经理来。
服务员:
Sir,
is
there
anything
unsatisfying?
先生，有什么地方不满意吗？
客人:
Look
at
the
soup,
there
is
a
fly
floating
over
it.
看这汤，上面漂着一只苍蝇。
服务员:
That
is
impossible,
I
have
checked
it
carefully.
不可能啊，我仔细检查过了呀。
客人:
Anyway,
I
want
to
see
your
manager.
不管怎样，我要见你们经理。
服务员:
OK,
I
go
to
find
our
manager.
好，我去找经理。
客人:
I
need
you
give
me
a
reasonable
explanation.
我需要你们给我个合理的解释。
服务员:
We
will,
please
wait
a
moment.
会的，请稍等。
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